I Bought a SNOOPER S320 golf GPS with a touch screen in October 2010 only used 10 times when the screen cracked, I sent back to supplier but was told to send it back to head office (Performance Products, Runcorn, Cheshire)
Got reply: (it appears that the LCD Screen has cracked beneath the touch screen membrane and not covered by warranty,) they have refused to repair the item, all they offered was a replacement for £129.99. As the touch screen this is the only way to operate this device it is now useless and I have lost the £180 which I paid for it.
So buyers beware if you buy any SNOOPER GPS with a touch screen and the screen cracks the item is useless and not covered by warranty

Likewise I purchased a Snooper S320 and having carried the device in my pocket I returned home and the screen had cracked.
Likewise the supplier - Hotgolf UK - were unable to help and the unit was returned to Performance Products and I received an identical letter.
A replacement unit was offered at £129.99 but no further help!

My experience is the same. The cracked screen appeared spontaneously, was not a result of misuse, damage through accident or dropping. The device was actually on my trolley when I first noticed it was broken. Snooper have sent what is obviously a standard reply offering a replacement at £129.99, which I am refusing to accept. This seems to be a not uncommon problem. I am maintaining the device is 'not fit for purpose' and will keep you posted as to how I get on.

We have been advised that Performace Products have replaced the above. It was a small issue that has now been resolved with replacement units.

I have a s320 with a cracked screen,today i tried to get through to performance products 6 times to technical and was put on hold for 5 minutes each time,eventualy spoke to someone,at 4.55 who abrubtly told me i had to purchase another one for129.99 plus postage.This device is only 10 months old what a waste of money,good device,after sales terrible.The screen is very fragile it was in my pocket when it cracked,also in the protective case.When purchased they give you afree golf bracket,i have a power caddy and non of the brackets fitted my power caddy,if i needed a bracket i had to purchase one for another 33.00 which at that time were out of stock anyway.Because of the fragility of the screen i would say at this stage to keep well away from the snooper.

My experience is terrible,had a broken screen,and had to pay the £129.99 for the updated version of shotsaver,which immediatly froze and could not do anything with it,i had to disconnect battery,then when i spoke to tech department they informed me to stick a pin in a hole to reset(after one day)did not work,they have now informed me that the software needs updating after just over a week.
Unfortunately there seems to be to many issues with these units,i would advise to keep away from them.

I am in the same boat. Cracked screen on the S280 after minimal and careful use. They will ship me a replacement product now at £99. I am however fully covered by my Golf Insurance so not a direct loss to me, but the question is, are these devices too fragile?
The other issue is why such a high replacement cost?
You can normally replace a mobile phone screen for £50 or less, and I have reasons to believe that the screen on the S280/320 is not any different than the average mobile phone.